Broken or damaged chime rods.
Contact a local service center for a replacement rod.
CLICK HERE to find your nearest Authorized Service Center
Related Articles
The dial is tilted with chime hammers not aligned with the rods.
When the top of a clock dial is tilted back and the chime hammers are not properly aligned with the chime rods, it may be an indication that the clock was dropped on its back during shipping. Often, this type of “concealed damage” is not visible ...
How to adjust the chime tone.
The chime tone may be affected by the hammer resting on the chime rod (coil) or striking the rod (coil) off center. Although the hammers were set at the factory, it is possible for the hammers to get out of adjustment. Chime hammer arms are made of ...
Can I adjust the chime volume of my mechanical clock?
No, the volume of the chime, strike, melody or "tic toc" sound is not adjustable in a mechanical clock.
What is meant by “triple chime”?
Triple chime refers to clocks that play a choice of three different melodies. The most common triple chime melodies are Westminster, St. Michaels, and Whittington.
Battery-operated, quartz dual chime movement will not operate.
Old and exhausted batteries is the primary cause for the movement to malfunction while keeping time, playing a melody, or swinging the pendulum (on some models). Ensure that you are using brand new alkaline batteries and they are installed following ...