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• How to Find and Order a Replacement Movement for Battery-operated, Quartz Clocks

  How to find the correct movement for your clock: CLICK HERE to view a clock / movement cross-reference list Find your clock's Model Number and its corresponding Movement Part Number from the cross-reference list PLEASE NOTE: If your clock model ...

• Where do I find the model and serial number for my floor clock?

  The model and serial number can be found in one of the following places on your clock: On a label on the back of the clock.  On a foil label on the inside of the front door. If the clock does not have a front opening door, the foil label is normally ...

• Where can I find and purchase clock parts if my clock is discontinued?

  If your clock is discontinued, and you're in need of a replacement part, there are several parts distributors that may be able to help with getting the correct part. Black Forest: www.blackforestimports.com 1-714-637-4307 Merrits: www.merrits.com ...

• Mechanical clock is slow or stopping.

  If your mechanical clock operated fine for several years but now is slow or stopping, it is likely that your clock movement needs maintenance. Cleaning and oiling are not covered under warranty. An Authorized Service Center should be contacted.    ...

• How do I install and use a part I purchased from the Parts Store?

  There are a number of ways to get assistance on installing parts or operating clocks: Our Help Center (where you are currently at if you're reading this) is full of FAQs, Manuals, Instructions, and Videos on our products. Simply type your question in ...