What if my clock is out of warranty and needs service?

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• Mechanical clock is slow or stopping.

  If your mechanical clock operated fine for several years but now is slow or stopping, it is likely that your clock movement needs maintenance. Cleaning and oiling are not covered under warranty. An Authorized Service Center should be contacted.    ...

• How to clean and maintain a clock.

  Wax and polish your cabinet as frequently as you would other fine furniture. Use a good furniture polish or past wax. Apply the polish to a soft cloth – do not spray or apply directly to the case. Do not use a silicone-based product. Use a quality ...

• What if my clock has an overlapped cable?

  The cable drum (also known as spool) has grooves in it to ensure that the cable is properly located when the clock is wound. A clear cover over the cable drum holds the cable in the proper groove.  If the cable overlaps another cable on the drum ...

• Who should I contact to have my clock cleaned and oiled?

  Contact an authorized Service Center.  Cleaning and oiling are not covered under warranty.    CLICK HERE to find your nearest Authorized Service Center

• Battery operated Clock, Pendulum, will not swing.

  Old and exhausted batteries is the primary cause for the movement to malfunction while keeping time, playing a melody, or swinging the pendulum (on some models). Ensure that you are using brand new alkaline batteries and they are installed following ...