How do I return a part that I purchased?

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• How do I return a wrong part that I purchased?

  The packing list that came with your parts order has return instructions and a return label on the back. Please read and follow the instructions on the form.

• How do I install and use a part I purchased from the Parts Store?

  There are a number of ways to get assistance on installing parts or operating clocks: Our Help Center (where you are currently at if you're reading this) is full of FAQs, Manuals, Instructions, and Videos on our products. Simply type your question in ...

• How do I return a clock that I purchased.

  If your clock was purchased through an authorized retailer, please contact this retailer for details on how to return your product.

• How do I return a cabinet that I purchased?

  If your cabinet was purchased through an authorized retailer, please contact this retailer for details on how to return your product.

• Where can I purchase a part that you don't sell on your Parts Store?

  If you cannot find the part for your clock on our Parts Store, please contact an Authorized Service Center for more assistance or search for "clock parts suppliers" on the Internet. CLICK HERE to find the nearest Authorized Service Center in your ...