Clocks
Why is it necessary to have my clock movement oiled?
In mechanical devices with moving components, oil acts as a lubricant to help prevent friction and wear. Over time, the oil must be replenished. The frequency of oiling depends upon several factors, some of which include humidity and temperature ...
What if my radio controlled clock does not operate?
If the clock was provided with a battery installed, ensure that the plastic cover is removed from the battery and that there’s no insulator strip between the battery and the contact. After following the details below and the clock still does not ...
Can the volume of the ticking or "tic toc" sound be changed?
No, the volume of the "tic toc" sound cannot be changed.
Who should I contact to have my clock cleaned and oiled?
Contact an authorized Service Center. Cleaning and oiling are not covered under warranty. CLICK HERE to find your nearest Authorized Service Center
How to set the barometer on a clock?
Disregard the words “rain”, “change”, and “fair” as these are only traditional zones on the barometer dial. Your barometer indicating hand will never move all the way to “rain” to predict inclement weather. The normal operating range ...
Why is it necessary to have my clock movement cleaned?
Movement oil collects dust and other contaminants from the air. These contaminants can be abrasive and the oil can harden. For this reason, it is necessary to have the movement cleaned and oiled. The frequency of cleaning and oiling depends upon ...
Dial hands are bent.
The clock hands are easily bent. Carefully bend them back to the correct position.
What if my mechanical floor clock will not operate?
Ensure that all of the packing material has been removed. If the clock is a pendulum type, ensure that the spring clip or rubber band has been removed from the back of the movement. Try re-starting your clock. For pendulum clocks, it is important to ...
How to hang a pendulum on a quartz, battery-operated floor clock.
CLICK HERE for instructions on how to properly hang a pendulum on a variety of quartz, battery-operated floor clocks. Used primarily for clocks: 615067, 615069, 615070, 615071, 615080
What if my pendulum hits the weights?
The pendulum may hit the weights if it is twisted or if the clock is not level. Pendulums can get twisted in shipping or by handling. Howard Miller suggests wearing cotton gloves or using a soft non-abrasive cloth when handling the pendulum. To ...
How to turn off auto daylight savings time in a "DST" clock.
If you have an older DST clock, it may have the "old" Daylight Savings Time dates programmed into it (April and October). In order for the clock to run without the times automatically changing, you can turn the DST function "OFF" and the clock will ...
How do I install and use a part I purchased from the Parts Store?
There are a number of ways to get assistance on installing parts or operating clocks: Our Help Center (where you are currently at if you're reading this) is full of FAQs, Manuals, Instructions, and Videos on our products. Simply type your question in ...
Where can I purchase a part that you don't sell on your Parts Store?
If you cannot find the part for your clock on our Parts Store, please contact an Authorized Service Center for more assistance or search for "clock parts suppliers" on the Internet. CLICK HERE to find the nearest Authorized Service Center in your ...
What if I hear a squeaking sound while winding my movement?
The squeak is likely from the wood knob on the winding crank. This is not uncommon and does not indicate anything is wrong with the movement or crank. The movements themselves will not squeak when they are wound. If you turn the crank by hand ...
How do I return a clock that I purchased.
If your clock was purchased through an authorized retailer, please contact this retailer for details on how to return your product.
Why do you hear a "tic toc" sound from a clock with a mechanical movement?
All clocks with mechanical movements will have an audible "tic toc" sound due to the movement of the gears in the clock. The volume of this "tic toc" sound cannot be changed or adjusted to be louder or softer.
How do radio controlled clocks work?
Radio controlled clocks receive a signal from the NIST Radio station WWVB located near Fort Collins, Colorado. WWVB continuously broadcasts time and frequency signals at 60 kHz. WWVB provides standard time information, including year; time intervals; ...
What if my clock is out of warranty and needs service?
Find an Authorized Service Center here.
The dial is tilted with chime hammers not aligned with the rods.
When the top of a clock dial is tilted back and the chime hammers are not properly aligned with the chime rods, it may be an indication that the clock was dropped on its back during shipping. Often, this type of “concealed damage” is not visible ...
Location of key, crank, and weights in the floor clock carton.
The key, crank, and weights are packed in a white Styrofoam carton under the clock.
How do I replace the bulb in my tubular light assembly?
CLICK HERE for instructions on how to simply replace the bulb in a tubular light assembly.
How to clean the inside glass of a floor clock case.
CLICK HERE to watch a short video on how to safely remove the back panel of a a floor clock clean the inside glass case. This is helpful for the floor clock models that do not have front opening doors.
What should I expect when my floor clock is professionally set-up?
When arrangements have been made with a dealer, retailer, or Service Center to professionally set-up your clock, the following should be expected. Professional set-up is an additional expense. The set-up technician is expected to: Treat your home the ...
How do I remove the shield from the tubular light assembly?
CLICK HERE for instructions on how to simply remove the shield from the tubular light assembly.